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Why haven't I received a reply to my support request?


Requests sent to InsightSquared

You should typically receive a response to a support request within a business day. If you aren't yet receiving updates on your request, there may be an issue with your email address receiving communication from our team. 

Steps to take:

  • Add [email protected] as a contact in your email account, so you can ensure receipt of emails and updates from our support team.
  • Secondly, you can always access your tickets and updates by heading to, and, after ensuring you're signed in, checking out the "My Activities" section of your profile (screenshot:



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